Refund policy
Refund & Return Policy
At [WOODGARDPRO], customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer an easy and transparent refund and return process for orders within Pakistan.
✅ Return Eligibility
You may request a return or exchange within 7 days of receiving your product if:
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The item is damaged, defective, or incorrect
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The product is unused, unopened, and in original packaging
Please note: Used or opened items are not eligible for return or refund unless they are faulty.
📦 How to Request a Return
To initiate a return:
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Contact our customer support via WhatsApp or Email within 7 days of delivery.
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Share your order number, reason for return, and photos of the product (if damaged or incorrect).
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Our team will review and provide return instructions.
💸 Refund Process
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Once we receive the returned item and verify its condition, your refund will be processed.
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Refunds are made via bank transfer, JazzCash, or Easypaisa within 5–7 business days.
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Shipping charges (if any) are non-refundable unless the return is due to our error.
🔁 Exchanges
We offer exchanges for defective or wrongly delivered items. If the exact product is unavailable, you may choose an alternative or request a refund.
🚚 Return Shipping
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If the return is due to our mistake (wrong item/damaged product), we will cover the return shipping.
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In other cases, the customer is responsible for return courier charges.
For support, contact us at:
Business Name: Wood Guard Pro
Business Number: +92-329-4121905
Email: woodguardpro@gmail.com
Physical address: Plaza number 5 Palmview madhali road sahiwal, Sahiwal 57000, Pakistan